Conditions of Use

We list sizes as shown on the garment. However, sometimes different manufacturers have custom size charts (especially USA manufacturers) and occasionally one manufacturer's 'Large' may be more like another manufacturer's 'Medium', and vice-versa. If you would like to know the exact measurement of a garment before ordering, please contact us and we'll provide you with details.

All images and colour descriptions shown on our website are for illustrative purposes only and may occasionally differ slightly from the item supplied, should a manufacturer make a change without informing us. Shades of colour may also appear slightly differently depending on your viewing screen. We reserve the right to supply an item that has a minor change unless the customer has specifically requested otherwise at the time of ordering.

Orders can be made online through our secure payment processors via checkout on our website. You'll receive an order confirmation by email containing details.

Please note: If you haven't received any emails from us after ordering / creating an account, please make sure that mail we have sent to you has not been treated as spam and put in the 'trash' or 'junk mail' folder by your email provider.

Please refer to our returns policy.

Under the Consumer Contracts Regulations (2013) (UK) and the EEC Distance Selling Directive (2000) (EEC), a consumer in the UK or EEC purchasing goods at a distance has the right to cancel their contract (in whole or part) within 14 calendar days beginning on the day after they receive the goods. Notification of cancellation of an order (in whole or part) must be received by us in writing via email to sales@ozoneclothing.co.uk within the 14 calendar day period. 

On cancellation under this provision, all goods cancelled must be returned within the 14 calendar days, and must be in the same condition (ie. new and undamaged, unworn and unwashed) as when supplied, complete with all (intact unopened and undamaged) packaging. The purchase cost of any goods returned under this provision will be refunded only after the goods have been received and inspected by us.

Please contact us and request a returns authorisation number before returning any goods under this provision.

Orders for UK addresses should arrive within 5 working days, depending on the postal service you select on checkout. Orders for non-UK countries will be sent by airmail, and should arrive within 3 to 6 working days, depending on the country.

You will receive a confirmation email when your order has been received, and a further confirmation email when your order is dispatched.

Delivery costs are shown at checkout.

We've enabled local currency conversion to be shown to our customers, but please note this may not be precise.

For shipping fees, these will show when you're at checkout and have entered your address details.

Any customs duty or taxes payable when the goods enter your country will be your responsibility, so please check with your customs authority before ordering.

US customers - your tariffs are built into the product price you see. This is referring to the tariffs which were implemented by the USA starting from 5 April 2025.

LOST PARCELS

If a parcel we send you doesn't arrive, we will replace the goods wherever possible (or offer alternative goods or a refund). Royal Mail states that for a lost parcel claim to be made a period of 15 working days must have elapsed from the date of dispatch. If your parcel is not delivered in that time, we will then claim against Royal Mail for the cost of the goods lost and Royal Mail will ask you to sign and return a 'Lost Parcels Declaration' form to them. We will not provide replacement goods or a refund until you have returned that form to Royal Mail and we have received compensation from them.

For lost parcels outside of the UK, Royal Mail requires that 25 working days have elapsed before we can make a claim.

DAMAGED PARCELS

If you receive a parcel which is damaged to such an extent that the contents are also damaged, please retain all packaging/contents andcontact uswithin 48 hours of delivery so we can institute a claim against Royal Mail. A representative of Royal Mail may wish to visit you to inspect the damaged packaging and goods.

We take care to ensure that all of the information included on our website is accurate, but we are not responsible for any accidental omissions or errors that have not been brought to our attention.